Got a Question? We're Here to Help!
- What size are the Tutus?
Our Tutus are One Size Fits All. They are suitable for 2 to 8 year old children, the skirt is designed to stretch and fit children between the height of 90cm-135cm. Waist size stretches from 38-70cm / 15-27inch Length of tutu is 28cm
- Where are you located? How long is Shipping?
We are proudly located in Australia. Our Warehouse is based in Victoria. We offer 2-8 day shipping across Australia.
We use Australia Post for most of our deliveries, and do deliver to Australia and New Zealand. For customers in Australia, we offer a flat $4.99 fee with an option to upgrade to express shipping which is calculated at the checkout. For customers in New Zealand, we offer express shipping which is calculated at checkout.
You can expect your parcel within 2-8 business days with regular post and 2-4 business days with express shipping.
- How do I turn the Tutus on?
The battery pack is located on the inside of the skirt in the waistband.
Please take out the battery pack and check if there is a plastic strip in the battery which you may need to pull for the batteries to work.
If that fails, please also double check with some other batteries to see if the problem is with the wiring or batteries.
- Are the Tutus safe to use?
Our tutus are made out of premium rayon and polyester material. They are no more dangerous than other clothing items. Of course, no clothing item should be placed near or in a flame. Please use common sense.
We insist that tutus only be worn by children when under parental supervision. Although the battery is in a sealed pocket within the tutu, please ensure that children do not fiddle with the battery or wires or place them in or near the facial region.
- Can I Choose 3 Different Colors?
Yes you can! Just add 1 color at a time then head back to the product description or our home page and add a 2nd color. Repeat the process a 3rd time to claim the Buy 2 Get 1 FREE Offer.
- What is your cancellation/return/exchange policy?
Any cancellations must be made within 24 hours. We will gladly offer replacements for faulty or damaged products. For more info on our return and exchange policy please refer to here for details: https://magicprincess.com.au/policies/refund-policy
- Can I wash the tutus?
As they tutus contain led lights and a battery cleaning is only recommended by hand with a damp sponge. Tutus can be aired outside to dry.
- Where is my order?
- I didn't receive an order confirmation
Double check your inbox, including your junk mail. There's a chance that we tried to send it to you and it bounced back. Email us and we will be happy to send it to you again
- I paid for 2 tutus and didn't receive the 3rd free
If you only added and paid for 2 and forgot to add the 3rd, please email us with your color choice for the 3rd tutu.
- I've read all of these and still need help